Coronavirus (COVID-19) Response at Communicate AT

-- 07/04/2020 --

Hello everyone,

As the coronavirus COVID-19 pandemic continues to impact the lives of people and businesses at home and abroad, I’m writing to reassure you Communicate AT has in place actions to ensure our business continues as unimpeded as possible and with safety for all.

Firstly, we’d like to reiterate the advice of the Australia Government’s Department of Health -

 

STAY INFORMED

PROTECT YOURSELVES AND OTHERS

 

Regular checks of the Department’s website can assist with those matters, here's the link Australian Department of Health (https://www.health.gov.au/).

 

Our intentions at Communicate AT are to heed the advice of the Australian government too, which includes implementation of social distancing in our own small office but more importantly, when interacting with our customers.  To date, we've put in place working from home policies that will impact the services we can deliver, which I trust you understand.

Our plan is to also protect you, our customers, whilst still serving your assistive technology needs. Some of what we offer will be via very different means (video conference instalaltions), some will stay the same (email is the best way to get your questions to us as we can manage that better).  Aspects that will be affected may include longer than normal repsonse times to questions and phone calls received, an inevitable result when resources at your disposal are curtailed.

All of our operations have been reviewed and revised and that how you obtain your advice and information from Communicate AT or order your assistive technology as been impacted.

Lead times on all orders may be slightly longer too.

We are doing our best to deliver "same"  to you in your assistive technology needs and we've placed customer order handling at the top of our list. To that end, the following has been put in place:

  

As of Monday 23/03/2020

All wheelchair mount installations and fittings, training, product demonstrations, meetings at our clinic room or visits to customers will be postponed or conducted via other means. If you’d prefer to link in with us via your choice of video conferencing, we are happy oblige via Zoom, Facetime, WhatsApp video or Skype and we ‘d suggest making an appointment to do so.

 

As of Monday 06/04/2020

Our business week now looks very different to what it did two weeks ago. Tara (dispatch) will be working from home exclusively and obviosuly can't help with shipping your orders from there so will assist with website updates and other duties that will be of benefit to you for helping with information about our catalogue.  Penny will also be working from home assisting with administration duties.  This leaves me as the sole office soul on Tuesday, Wednesday and Thursdays preparing and shipping orders.

On Monday and Friday, I’ll be working from home where I’ll be replying to emails, writing up quotes and returning phone calls amongst other things.

 

Order Fulfilment Continues

Thank you for your continuing support through your palcing of orders, NDIS bookings and website orders are still being processed and for that we’re so grateful for the support shown. The downside is that it will inevitably mean longer response times across the board for information about products, writing up of quotations, returning of phone messages and emails responses as we prioritise the mid-week order fulfilment duties we have.

All manual handlings of your orders are conducted under strict hand-hygiene protocols. Where we can, we sanitise goods received from our overseas partners upon receipt and will also do the same upon dispatch to you. The World Health Organisation says it is safe to receive packages, talking into account transit times and exposure to many different conditions, however we’ll makes sure your order is as clean as we can make it prior to shipping.

an image of Adam sitting at his desk, well it's actually Penny's as Adam likes her chair betterWe use Australia Post or Couriers Please for delivery of orders and for your reference, here are links to their own policies and procedures at this time.

 

Australia Post's Statement

(https://auspost.com.au/about-us/news-media/important-updates/coronavirus)

 

 Courier Please's Statement

(https://www.couriersplease.com.au/About/Latest-News?NewsID=159)

 

I’m confident and satisfied that the responses from Australia Post and Couriers Please are adequate however will continue to monitor how that may evolve and will update on this blog post as required.

Otherwise, Communicate AT is open for business and ready to help you with your assistive technology needs, albeit in somewhat different ways I suppose.

 

So stay informed, protect yourselves and others. Thanks for your understanding too.

 

All the VERY best!

Adam.

 

Adam Lynn, Communicate AT

last updated 07/04/2020 1:25pm