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COVID-19 Response at Communicate AT - Sydney Lockdown

-- 14/07/2021 --

 

Hello everyone,

 

As the coronavirus COVID-19 pandemic continues to impact the lives of people and businesses at home and abroad, I’m writing to reassure you Communicate AT has in place actions to ensure our services to you continues unimpeded and with safely for all.

 

Firstly, we’d again like to reiterate the advice of the Australia Government’s Department of Health - 

 

STAY INFORMED

PROTECT YOURSELVES AND OTHERS

  

Regular checks of the Department’s website can assist with those matters, here's the link Australian Department of Health (https://www.health.gov.au/).

 

For our fellow Sydney-Siders noiw in lockdown until 30/07/2021 and our customers residing in NSW, also look at the NSW Govenments COVD-19 webpage COVID-19 | NSW Government

 

Our intentions at Communicate AT are to heed the advice of the relevent government boides too, which includes implementation of social distancing in our own small office but more importantly, when interacting with our customers.

Our plan is to protect you, our customers, whilst still serving your assistive technology needs. Some aspects of what we offer are still via very different means, some stay the same although with additional aspects.

 

All of our operations have once again been reviewed and revised today. How you obtain your advice and information from Communicate AT or order your assistive technology through us will stay similar or the same, although the method of how we deliver "same" has changed again.

 

Customer interactions and customer order handling is at the top of our list. To that end, the following functions have been recently revised and are currently in place:

 

Latest Update (as of Wednesday 14/07/2021)

 

Visits and Face-to-Face Meetings

 

All wheelchair mount installations and fittings, training, product demonstrations, meetings at our office and clinic room or visits to customers will once again be curtailed for the time being and until after Sydney Lock-down is lifted.

 

We'll revise that stance on Friday 9th August.

 

We do this with all aspects of what that means taken into account. On balance, at the time of writing, we think it is best for our customer's wellbeing if we assist with your assistive technology provisioning remotely. We are more than happy to make an appointment time with you and conduct that session via video means however face-to-face appointments will need to be reconsidered for future dates.

 

We do this to ensure YOUR safety first, nothing more.

 

We look forward to the time when this paragraph can be re-written and we can once again help out in person.

 

Order Fullfilment until 30/07/2021

 

We continue to process and ship orders, however we have curtailed our full staff compliment in our Dee Why the office, with only Adam on deck.  The shipping run, which happens on Thursdays or Fridays weekly, will be ad-hoc this week so there will be a slight delay to orders shipping out until at least 30/07/2021 during this latest Sydney lock-down period.

Most of our product supply is somewhat uninteruppted from our overseas partners and suppliers however we can see some shortages in manufacturing now becoming evident.

Orders shipped to you go via Australia Post (Express Post) or Couriers Please, here are links to their own policies and procedures at this time.

 

Australia Post's Statement Service Updates - https://auspost.com.au/service-updates

Courier Please's Statement - https://www.couriersplease.com.au/about/latest-news

  

I'm confident and satisfied that the responses from Australia Post and Couriers Please are adequate however will continue to monitor how that may evolve and will update on this blog post as required.  There have been delays with both Express Post and Courier Please delivery timeframes which unfortaunetly is out our control.

 

 

Our Responsiveness

 

One thing that we’ve noticed during the pandemic is the absolute need for assistive technology information and advice on it’s use.

 

The volume of phone calls we receive and email question that arrive in this regard is currently outstripping our resources to respond in a timely manner and trhat contunies unabated into 2021.

 

With order fulfilment taking priority in our day to day until the end of the latest lock-down, this will leave longer timeframes between your questions and our replies, your quote requests and the quote being supplied.

 

 We have structure around this with the start of the week geared towards getting what orders we can out the door and the later part of the week devoted to replies. It doesn’t always work that way, but that’s the plan at least.

 

Again, we’d like to take this opportunity to thank you for your interest in assistive technology and also for your patience whilst we work on getting back to you, we’d also like to encourage you to look through our AT Support library as well, there might the a nugget of information that could help out hidden in there somewhere.

Adam sitting at his desk ... well, it's Penny's desk but don't tell her!

 

All in all, Communicate AT is still open for business and busier than ever ready to help you with your assistive technology needs, albeit in somewhat different ways I suppose.

  

Lastly, I'd like to take this opportunity to thank you for your continuing support, we’re grateful for the support shown and trust we're assisting you on your assistive technology journey.

 

So stay informed, protect yourselves and others. Thanks for your understanding too.

 

All the VERY best!

 

Adam.

Adam Lynn

Owner, Communicate AT

 

 last updated 14/07/2021 12:06pm