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Order Terms and Conditions


Order Processing and Delivery

If goods are in stock, orders will usually be dispatched within 2 - 5 business days after the order has been placed.  Depending upon where you are inAustraliadelivery can take approximately 2 to 7 business days to complete.  For orders of goods not in stock, the expected delivery timeframe will be longer.  If that is the case, we will inform you immediately upon receiving your order and we’ll keep you up to date throughout the entire order process.

We deliver products Australia wide using by either Registered Post or by a courier service.  This may require collection from a post office, a signature upon receipt and/or other special conditions.  This is so we can track your order throughout the entire delivery process to ensure it arrives safely.  The size of the package and the type of goods ordered will determine the cost of delivery and the delivery method to be used.  Communicate AT Pty Limited reserve the right to charge for a small fee for Freight and Handling which will be added to your order total (before the Checkout process for online orders).

At present, our Freight and Handling fee is a flat rate of AUD $15.00 plus GST per order.

If you have a preferred method of delivery, please inform Communicate AT Pty Limited at the time of making your order.

Please note that courier delivery services are normally only available between 9am – 5pm, Monday to Friday inclusive.  Please ensure that the delivery address provided will accept delivery of goods during these hours.

If preferred, we can arrange delivery outside these hours at a premium rate, however arrangements will need to be made with third party contractors, and will be subject to their terms and conditions. 

Unless instructed to the contrary, Communicate AT Pty Limited will send all goods ordered at the same time in the one shipment to one delivery address only.  No split shipments arrangements will be entered into.  If we are instructed by the paying customer to part-ship orders, an additional Freight and Handling charge may apply, however Communicate AT Pty Limited will NOT charge additional Freight if backordered items on multi-product orders are causing delays and it is our own decision to part ship your order.

Upon delivery, it is the customer’s responsibility to ensure the contents of an order are delivered and match the items listed on the delivery note.  If not, please report any discrepancy to Communicate AT within 14 days of the dispatch date noted on the delivery note.

At this time, Communicate AT only accepts orders from Australian states and territories, we are unable to accept international orders.  For information about your closest supplier of the products we offer, please contact us on +612 9948 2665 as we’re happy to point you in the right direction.
Returns & Replacements

It’s very important to Communicate AT Pty Limited that your assistive technology order is correct and you are satisfied with the process. If there is a discrepancy with your order, please contact Communicate AT within 14 days of the dispatch date noted on the delivery note.

To enable the Returns process for either a credit, replacement and/or refund to be commenced, arrangements must be first made with a representative of Communicate AT Pty Limited before an item is returned to our office.

Please contact Communicate AT Pty Limited directly to obtain a Return Merchandise Authority (RMA) Ticket. All Returns must be accompanied with an RMA Ticket. Unannounced Returns or Returns submitted without an RMA Ticket will not be accepted, and will result in delays that may jeopardise your ability to claim a refund.

The product(s) must be returned to Communicate AT Pty Limited within 30 days of the Communicate AT invoice date in an as new condition or in a resalable condition. If the product has been used or is not in resalable condition then a request for a credit, replacement or refund may be rejected.

If there is a change of mind, the return costs are to be borne by the Customer. A restocking fee of 15% of the returned item values will apply for orders returned due to change of mind reasons as Communicate AT are obliged to pass these onto the next customer at discounted prices.  Communicate AT Pty Limited will pay for return postage or courier costs only if a product is faulty or an incorrect item has been dispatched.

Subject to the Return Process Policy, a full refund of the purchase price (less any Freight charges), will be provided to the customer for faulty goods.

'Faulty' is defined as a manufacturing defect or damage in transit to a customer; no exchange or refund will be allowed if the product has been damaged by the customer due to neglect or misuse.

Refunds will be made to the same debit or credit card that was originally used for the purchase.

Prepayment: We accept payment by either MasterCard, Visa, BPay, Cheque, Pay Pal or Internet Banking (contact us for account details).

Purchase Orders: Official Purchase orders will be accepted only after credit terms have been established or there is an established order history with Communicate AT Pty Limited. Communicate AT Pty Limited also reserves the right to refuse requests for fulfillment of orders via Purchase Order at anytime, at which time prepayment will be required. Purchase Orders will only be accepted is they meet the following criteria:

  1. Terms of payment, pricing and delivery totals, date of submision, contact details, ABN or ACN, delivery and invoicing details are noted.

  2. An official purchase order number is allocated.

  3. Purchase Orders are only accepted from businesses, companies, non-government and government entities, not-for-profit organisations, charities or sole traders.

Orders received and accepted via official Purchase Orders will be invoiced on 14-day Net accounts, private orders require pre-payment.

Communicate AT Pty Limited will only consider splitting invoices if a prior arrangement has been agreed.  We reserve the right to decline requests for split invoices
Payment, Pricing & GST

All prices, availability & product features of goods and services sold by Communicate AT Pty Limited may change at any time without notice at the sole discretion of Communicate AT Pty Limited.

All prices displayed on our website includes GST where it applies.  There are products sold by Communicate AT Pty Limited that can be classified under Schedule 3 of the GST Act or Schedule 3 to the GST Regulations (Medical Aids and Appliances) and therefore are sold GST free.  If GST applies, it will be noted in the checkout process and/or on your Tax Invoice or Itemised Bill.

Freight and Handling is not included in the price of goods sold on our site and is applied as a separate cost per order. GST applies to freight and handling.
Viewing Orders - Webstore vs. Purchase Orders or Phone Orders
Only orders placed through our webstore have their history available to view through the website.  For orders placed by official Purchase Order, directly over the phone or via email, please contact Communicate AT for copies of your order documentation if required.